Are You Representing Your Employer Well? Improve Your Customer Service Skills Now
We all have bad days. We all say or do things we later regret. But when your job is to interact with customers – over the phone, in person, or online – your bad day could mean bad news for your employer. About 95% of consumers will tell at least
December 16, 2016
Do Your Homework: Why You Should Always Contact References
“Checking references is a waste of time.” We’re shocked at how often this statement is made by managers and HR reps. When you are looking to hire a new employee, there is no way to get all the information you need to make a decision just based on their resume
December 9, 2016